Given that we have such a desire to serve our customers well, it’s always humbling when they end up serving us instead.
If you haven’t heard, the trades are experiencing a major labor shortage. It’s extremely difficult to find highly skilled, high-integrity crew members, which means we’ve been short-staffed in the office and the field, resulting in what we consider below-par customer service.
While we’re working as hard as we can to fill the gaps, it’s been wonderful to experience patience on the part of our customers. Rather than criticism, we’ve received encouragement. And it only takes a little bit of grace to make a big difference.
In September, our church ran an ice cream cookie fundraiser to help establish an adoption fund, which will in turn provide grants to adopting families. We shared about the fundraiser on social media, and several of our customers jumped on board to show support.
It was this kind of generosity that helped the fundraiser raise five times its goal! Being involved in making cookies and spreading the word was a tangible way for us to work toward creating safe havens. And being reminded that many of our customers share that passion made the results that much sweeter.
Everyone knows word-of-mouth is the best form of advertising (or the worst, depending on what those mouths are saying). Judging by the calls we’ve received this year from prospective customers, y’all are saying some pretty great things.
Have you ever overheard someone saying something nice about you? Isn’t it almost better than receiving the compliment directly? Well, that’s how we feel whenever a stranger passes along the praise of our customers.
As Thanksgiving approaches, inspiring us to pause and reflect on our many blessings, know that we will be lifting a prayer of gratitude for you, our customers. May you be as richly blessed by the people in your lives as we have been by you.